Customers have expectations regarding the definition and quality of the products and services produced by the organization.
Questions:
- What are the products and services provided by the organization?
- What quality levels are expected?
- What do I do if I am not happy?
- Is there a product and service catalog?
See Technology Systems for more information on Product / Service Quality systemic properties.
See Integrated Management System for organizational quality systemic properties related to the delivery of products and services.
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