ISO/IEC 20000 IT Service Management System

Service Management

  • ISO/IEC 20000-1:2011 (Information technology -- Service management -- Part 1: Service management system requirements)
  • ISO/IEC FDIS 20000-2 (Information technology -- Service management -- Part 2: Guidance on the application of service management systems)

    • The following processes benefit from this best practice or assessment link.

    Processes

    Product / Service Innovation Life Cycle

    Product and Service Marketing and Strategy

    Information System Innovation Life Cycle

    Information Systems Operations