ISO/IEC 20000 IT Service Management System
- ISO/IEC 20000-1:2011 (Information technology -- Service management -- Part 1: Service management system requirements)
- ISO/IEC FDIS 20000-2 (Information technology -- Service management -- Part 2: Guidance on the application of service management systems)
The following processes benefit from this best practice or assessment link.
Processes
Product / Service Innovation Life Cycle
Product and Service Marketing and Strategy
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